All orders placed with Seibon UK (phone, fax, mail, verbal, or e-mail), either directly or through a dealer, constitute the acknowledgment and acceptance of all of the conditions listed below:

Warranty and Disclaimer
Items sold by Seibon International, Inc. may not be legal for street use in all countries. It is the buyer’s responsibility to comply with applicable local laws. Buyer understands that due to strict safety crash guidelines, Seibon is not responsible or liable for any damages or possible injuries incurred upon possible accidents due to driver error, incorrect installations, bad judgment, or act of nature/God, Allah, Jehovah, etc. All products are intended for off-highway uses only, and should be used for their intended purposes only. Seibon does not take responsibility over buyer installation, modification, and unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. Seibon is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/passengers within the vehicles.

Installation
All products require professional installation. Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All bonnets require bonnet pins for safety reasons. All carbon fibre products will not sustain any force or weight, for they could be cracked by such force or weight. Seibon has made an effort to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. There are absolutely no returns on painted products.

Customer Service
All customer service-related issues must be addressed to the dealer, who may in turn contact Seibon UK. Seibon UK will not answer sales or service related enquiries from the end-user, unless having dealt direct. These enquires include, but are not limited to, obtaining tracking numbers, obtaining authorisation for returns/exchanges, filing claim for shipping damages (see below), and claiming for defects. Such users will be referred back to the dealer from whom he or she purchased the products.

Shipping Damage
Seibon UK packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and note any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnifies the carrier as well as Seibon UK from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. Seibon, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Defective Products
All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fibre products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See below for information on our return policy.

Returns
Special orders cannot be returned. If the buyer decides to return any part of the ordered item, he or she must contact his dealer who in turn can contact Seibon UK and receive a return authorisation within three (3) days of receiving the parts. A Return Authorisation number (RA number) will be issued to the buyer by Seibon, and it must be written on the outside of the packages being returned. Returned products must be received back at Seibon UK within 10 days of issuing the return authorisation. There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 30% restocking fee, and shipping and handling fees are not refundable. All products which are approved for return are for store credit only. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request for a return of products. Defective items may be exchanged for the same item only. Upon receipt of returned parts, Seibon shall inspect the parts to determine their exact condition. If Seibon UK does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent receiver pays or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable. Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither Seibon UK nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to Seibon UK.

Shipping Errors
If the consignee receives an incorrect item due to Seibon error, consignee must inform the dealer within 3 days of receipt of shipment. Seibon will then issue a Third Party Collect to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.

Shipping and Backorders
Seibon UK tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Seibon UK will ship the order as soon as the parts become available. Backorders must be cancelled within five (5) days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer. Seibon UK tries to ship regular, in-stock items the same business day (in stock items ordered before 2pm). Please allow 1-2 working days for in-stock items to arrive for mainland UK. All International orders or offshore UK deliveries will take longer. All shipping dates are approximate. Buyer is fully responsible for all shipping charges, unless otherwise negotiated with Seibon UK. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.

Contingencies
Seibon shall not be liable for any failures to produce product to buyer when the cause of such failure is the result of the forces of nature, labour disputes, supplies or material shortage, acts of local, national, civil, or other authorities or public agencies; utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of Seibon UK's business.

All parts shall remain the property of Seibon UK until paid in full.
All prices and specifications are subject to change without notice.